Warranty & Returns

 Thank you for shopping with us!

 If you are not entirely satisfied with your purchase, we're here to help.

 

Return

 You have 14 calendar days to return your item from the date you received it.

 To be eligible for a return, your item must be unused and in the same condition that you received it.

 Your item must be in the original packaging.

 Your receipt is intact and clear of all description, as proof of purchase.

 

Refund

 You will be notified once your item arrives in our warehouse and you will be updated on the status of your refund following the conformity check.

 Once the return is approved, you will receive the refund to your credit card or through your original mode of payment within 20 working days.

 

Exchange

 All exchange requests are to be made to Raydent Supplies within 14 days from your date of purchase.

 You are eligible for a new replacement for defective products, and at the sole discretion of the supplier, a mutually agreed solution may be decided for repair or replacement of parts, without any charges to you.  

 

Shipping Fees

Shipping fees incurred from returns for eligible products in the first 14 days will be paid by Raydent Supplies.

 

Contact Us

If you have any questions on how to return your item to us, contact us at shop@raydent.com.sg

 

 

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